Once you place an order, you’ll receive an automatic confirmation email with important details, including your order ID, sent to the email address you provided during checkout. Please ensure your email is correct.

Please check your junk or spam folder to see if the confirmation email ended up there. If you still can’t find it, feel free to reach out to us via the chat below, and we’ll assist you further.

Yes, we do! Check out our SALE page for our latest campaigns and offers!

We ship orders using DHL, PostNord, FedEx and Deutsche Post. Your order will be delivered to your mailbox or to the nearest delivery point if it does not fit in your mailbox.

Orders placed before 12:00 PM (noon) on weekdays are typically dispatched on the same day. If you wish for your order to be sent at a later date, you may specify this in the comments section during checkout. Please note that during peak periods such as major campaigns and holidays, we may not be able to guarantee same-day dispatch. However, we always process orders in the order they are received.

Packages are delivered on weekdays, and the delivery time is usually 3 business days from the chosen shipping date, unless otherwise stated (e.g., for items with a different delivery date).

Deliveries are made to both private and business addresses. Business shipments will only be delivered to business addresses.

We do not assume financial responsibility for delays caused by the shipping company.

Damaged Packages

If you notice any damage to your package upon delivery, you must immediately report it to the carrier and file a damage claim. Please do not accept a damaged package. If the damage is discovered after opening the package, and it is determined that the damage occurred during transit, please contact the carrier to file a claim.

If you are unable to resolve the issue directly with the carrier, please contact us for assistance.

Uncollected Shipments

If you do not pick up your shipment within the specified time (14 days for packages and letters), it will be returned to us. In this case, we will charge a SEK 350 handling fee, in addition to the cost of double shipping.

Free Shipping

We offer free shipping for orders over SEK 599 within Sweden for private individuals.

Shipping to Europe

The above delivery methods and prices apply within Sweden. For orders shipping to other European countries, the applicable shipping costs will be displayed at checkout based on your selected destination.

For orders over SEK 599, we offer free shipping for private customers within Sweden. If your order total is below this amount or if you choose a shipping method other than the free shipping option, a shipping fee will apply.

Nordic region: Estimated delivery time is 2–7 business days.

Outside the Nordic region: Estimated delivery time is approximately 10 business days.

Yes! Once your order leaves our warehouse, you will receive an email with a tracking link that allows you to follow your shipment's progress.

1. Check your contact details
Double-check that you've provided the correct phone number or email address to receive notifications from the shipping company. Also, make sure to check your spam folder to ensure messages from the shipping company aren't being filtered there.

2. Verify the tracking number
Ensure that you’ve received a tracking number from the shipping company. Sometimes, it may take a little time for tracking information to update, especially if the package was recently shipped.

3. Visit the shipping company's website
Go directly to the shipping company’s website (e.g., PostNord, DHL, FedEx, or Deutsche Post) and enter your tracking number to check for updated information on the status of your package.
If the website shows updates but you haven't received notifications, there might be a communication issue between the shipping company and you.

4. Check mobile settings and apps
If the shipping company uses an app to send notifications, ensure the app is up to date and that notifications are enabled.

Also, verify if there are any blocking or filtering settings on your phone that could be preventing messages from reaching you.

5. Contact the shipping company
If you’re still not receiving updates, reach out to the shipping company’s customer service for assistance in tracking your package and resolving the issue.
Have your tracking number and any other relevant information ready for quicker service.

6. If you’ve tried all the above, contact us
If you’ve followed all the steps and are still experiencing issues, please contact us through the chat, and we’ll be happy to assist you further.

If you do not collect your package before it is returned to us (packages and letters are held for 14 days), a SEK 350 fee will be charged to cover handling costs. For company orders, double the shipping cost will also be charged.

Once your package leaves our warehouse, you will receive an email with a tracking link. If you are unable to track your package using the link, please contact our customer support for assistance.

If your package arrives damaged, you must immediately report it to the post office or the carrier and file a damage report. Do not accept or pick up a damaged package.

If the damage is discovered after opening the package and is due to handling by the carrier, you must contact them directly to file a claim. If the issue cannot be resolved with the carrier, please reach out to us for further assistance.

Yes, we do! Please note:

• Items shipped within the EU are sent on a DDP (Delivery Duty Paid) basis, meaning all applicable import taxes and duties are included in the final purchase price.
• For shipments to non-EU countries, local VAT and customs duties may apply upon arrival. The recipient is responsible for these charges.
• Stockholm Fragrance is not responsible for currency exchange fluctuations or conversion rates applied by your bank or credit card provider when processing payments in your local currency.

For more details on VAT and customs duties, please contact your local customs office.

We accept the following payment methods: Klarna, Visa, Mastercard, Trustly, American Express, and Apple Pay.

To pay with a gift card, simply enter the gift card number at checkout. You’ll find a designated field where you can enter the code.

Refunds may take up to 30 days to process. If this time period has passed and you still haven’t received your refund, please reach out to our customer support team, and we’ll be happy to investigate your case.

At Stockholm Fragrance, we offer flexible payment options through Klarna, making your shopping experience even easier and more convenient. With Klarna, you can choose from several payment methods that suit your needs:

1. Pay Now – Complete your purchase immediately with a one-time payment using your preferred method, such as a credit card or bank transfer.
2. Pay Later – Enjoy your items first and pay later. Klarna gives you 14 or 30 days (depending on your location) to pay after your purchase, allowing you to try your products before committing to payment.
3. Slice It – Spread your payments over time with Klarna’s installment options. Choose a plan that works for you, whether it’s 3, 6, or 12 months, so you can enjoy your new fragrance without the immediate financial burden.

Klarna is a secure and user-friendly payment provider, offering you peace of mind with its smooth, hassle-free checkout process. You can easily manage your payments via Klarna’s app or website, where you can view and adjust your payment plans, track your orders, and more.

How to Use Klarna:

1. Choose Klarna as your payment option at checkout.
2. Select your preferred payment method (Pay Now, Pay Later, or Slice It).
3. Complete your purchase and wait for your fragrances to arrive.
4. Enjoy your new products and pay at your convenience through Klarna.

It's that simple! Klarna's secure and flexible payment options make shopping at Stockholm Fragrance easier than ever.

Note: Klarna is available in certain countries. Availability of payment options may vary depending on your location.

Stockholm Fragrance Return Policy

We follow the Swedish Distance Selling Act in accordance with the recommendations of the Swedish Consumer Agency. You have the right to return ordered items within 14 days of receipt, without needing to provide a reason.

Return Conditions

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns for special orders or personalized items are not accepted.

Before returning a product, you must contact us at support@stockholmfragrance.com with your order number and item details. Once your return request is approved, we will provide you with a return authorization number and further instructions.

Return Address

Stockholm Fragrance (Sthlm Fragrance Supplier AB)
c/o Postpac AB
Elleholmsvägen 1
274 36 Skurup, Sweden

Refund Process

Once we have received and inspected the returned item, we will process your refund within 30 days. Refunds are issued to the original payment method. If more than 30 days have passed since your return was received and you have not received a refund, please contact us.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We will assess the issue and provide a suitable resolution.

Non-Returnable Items

• Items that have been opened or used (e.g., aroma oils used in an aroma diffuser)
• Specially ordered or personalized items
• Sale items and gift cards
• Products missing their original packaging or labels
  

Unclaimed Shipments

If you place an order and do not pick up your package before it is returned to us (after 7 days for letters and parcels), we will charge 350 SEK to cover administrative costs and return shipping.

Exchange Policy

If you wish to exchange an item, you must first return the original item. Once your return is approved, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

For customers within the EU, you have the right to cancel or return your order within 14 days, without providing a reason. The returned item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

For any return-related questions, please contact us at support@stockholmfragrance.com.

The Tassel Grey & Pink Edition needs to be charged for at least 8 hours before its first use. The red light will turn green once it’s fully charged. Even if the light is still red, you can turn it on after approximately 8 hours of charging.

The Aroma Diffuser Grey/Pink Tassel Edition always comes with a remote, which can be found in a separate slot at the back of the box. Please note that the remote control has a safety strip that must be removed before use. If you have lost your remote, you can purchase a new one here.